Refund policy

Try before you pay

Every visitor gets a free allowance without an account, and a free account gets more. The paid plans do the same thing with higher limits. Use the free tier to decide whether the output is what you want before you subscribe.

First purchase: 7 days, no questions

If you subscribe and it is not what you expected, email us within 7 days of your first payment and we will refund it in full, provided you have used less than a quarter of the plan’s monthly words. That cap exists because every rewrite costs us money at the model provider, and a full month’s use is a full month’s use.

Renewals

Renewals are not refundable. Cancel any time before the renewal date and you will not be charged again; your plan stays active to the end of the period you have paid for. If a renewal has just gone through and you meant to cancel, email us within 48 hours and we will sort it out.

Yearly plans

The 7-day window applies to the first yearly payment in the same way. After that, a yearly plan can be cancelled to stop renewal but the remaining months are not refunded.

When something is our fault

If the service was down, or a rewrite failed and you were charged words for it anyway, tell us. We will restore the words or refund the period, whichever is right.

How to ask

Email support@readshuman.com from the address on your account, with the plan and the date of the charge. Refunds go back to the original payment method through our merchant of record and usually appear within 5–10 business days.